FAQs

Your Vehicle’s Repair Journey

No confusion, just clarity. We break down the eight simple steps we follow—from assessment to quality control—so you know exactly what to expect when you choose KB Repairs for your vehicle’s repair.

Next Steps & FAQs

    1. To get started with the repair process, the first step is to contact the PH and book a date for an on-site estimate.

    2. During the estimate, our estimator will take pictures of the vehicle and its damage and perform a diagnostic check to identify any internal damage caused by the accident.

    3. Once the vehicle has been thoroughly inspected, an estimate will be prepared and sent to the engineers for authorisation.

    4. After the engineer's authorisation, we will order the necessary replacement parts (if applicable) and arrange a book-in date for your vehicle, subject to parts ETA. If required, we will also arrange a replacement vehicle, subject to availability.

    5. Once your vehicle is onsite, the repairs will begin.

    • Kindly be advised that upon the collection of your vehicle, it is necessary to settle any Excess or VAT payments that may be applicable to you by your insurance company.

  • Yes. You can request a quote for your vehicle's repair by completing our Quote Form or simply visiting our workshop. We would be more than happy to inspect your vehicle and provide you with a quote for the necessary repairs.

  • Insurance Repair Work

    • The repair process typically takes around 5-10 working days, during which time your vehicle will be carefully repaired and undergo a quality control check (this timeframe is subject to change, depending on the nature and extent of the repairs required). Once the repairs are completed, we will contact you to let you know that your vehicle is ready for pickup.

    • Please remember that any excess amount or VAT applicable needs to be paid upon collection.

    Private Repair Work

    • The completion of private work repairs is expected to take approximately 3-5 working days, assuming that no replacement parts are necessary. This timeframe is subject to change, depending on the nature and extent of the repairs required.

  • The delivery of parts currently in stock can take 1-3 working days to arrive.
    However, parts with on-order / out-of-stock status may take approximately 2-3 weeks.

  • Our team will provide regular updates via email regarding the progress of your vehicle's repair.

  • Payments can be made either in cash or through online transactions.
    Please note that we do not accept credit transactions at this time.

What Our Customers Say

  • The guys at KB repairs Basildon did a fantastic job on my vehicle. They were all very helpful and efficient. If I need any work done on my vehicles in the future I will definitely be using them.


    Karron Walker-Hebborn

    KB Repairs - Basildon

  • A man with dark, curly hair and a beard wearing clear glasses and a dark green sweater, looking slightly to the right with a calm expression.

    I booked in my car via the car insurance claim. It was a professional job and done quickly! They collected and dropped off the car to my home. They gave the car a good clean inside and out too! Thank you


    Ata Ata

    KB Repairs - Hainault

  • I would highly recommend Kalum Bodyworks. My car was collected, a lovely courtesy car provided, and my own car returned looking like new. Very pleased.


    Colleen Allen

    KB Repairs - Basildon

  • Great service from the team at Kalum Body work. Came picked up my car to repair. Finished the work with in a few days no delays. Then Dropped the car back to me! Top service. Highly recommend!


    Pleurat Ramadani

    KB Repairs - Basildon

The Repair Process Explained

Get familiar with the repair process! This video details every stage of your vehicle's repair, ensuring a smooth, transparent experience and a stress-free return to the road.

Ready to get your vehicle repairs done?

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Need a hand figuring out what your vehicle really needs?

Give us a call! We’re here to help you out and work through it together!

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Further Informative Videos on Vehicle Repairs

Important Note:

The videos included under the section titled “Further Informative Videos on Vehicle Repairs” are sourced from YouTube and were not created by Kalum Bodywork Limited. We acknowledge and respect the ownership of the original content creators. If you created a video featured here and wish to have it removed, please let us know, and we will handle it right away.

Thank you for your understanding.