Frequently Asked Questions

    1. To get started with the repair process, the first step is to contact the PH and book a date for an on-site estimate.

    2. During the estimate, our estimator will take pictures of the vehicle and its damage and perform a diagnostic check to identify any internal damage caused by the accident.

    3. Once the vehicle has been thoroughly inspected, an estimate will be prepared and sent to the engineers for authorisation.

    4. After the engineer's authorisation, we will order the necessary replacement parts (if applicable) and arrange a book-in date for your vehicle, subject to parts ETA. If required, we will also arrange a replacement vehicle, subject to availability.

    5. Once your vehicle is onsite, the repairs will begin.

    • Kindly be advised that upon the collection of your vehicle, it is necessary to settle any Excess or VAT payments that may be applicable to you by your insurance company.

  • Yes. You can request a free quote for your vehicle's repair by completing our Request Free Quote Form or simply visiting our workshop. We would be more than happy to inspect your vehicle and provide you with a quote for the necessary repairs.

  • Insurance Repair Work

    • The repair process typically takes around 5-10 working days, during which time your vehicle will be carefully repaired and undergo a quality control check (this timeframe is subject to change, depending on the nature and extent of the repairs required). Once the repairs are completed, we will contact you to let you know that your vehicle is ready for pickup.

    • Please remember that any excess amount or VAT applicable needs to be paid upon collection.

    Private Repair Work

    • The completion of private work repairs is expected to take approximately 3-5 working days, assuming that no replacement parts are necessary. This timeframe is subject to change, depending on the nature and extent of the repairs required.

  • The delivery of parts currently in stock can take 1-3 working days to arrive.
    However, parts with on-order / out-of-stock status may take approximately 2-3 weeks.

  • Our team will provide regular updates via email regarding the progress of your vehicle's repair.

  • Payments can be made either in cash or through online transactions.
    Please note that we do not accept credit transactions at this time.

  • For a deeper dive into our repair process, check out our Videos section! They're packed with tips and insights to help you out and learn more about what goes on in our workshop.

Customer Reviews

  • Went to Kalum body work for damage to back of my vehicle, was brilliant service from start to finish! Fixed my car in 2 days!! Come collected my car & dropped it back when was complete. 100% would recommend. Communication was 10/10

    — Danielle Auvache

  • very friendly people, offering a high quality service for a competitive price. I am very pleased with their work, fixing both dents and scratches on my bmw and qashqai . Will be coming back and recommending to friends and family.

    — emil eby

  • Excellent customer service. The repairs to my car were carried out very quickly and efficiently and to a high standard,

    — John Powell

  • Everyone at KB repairs have been professional and accommodating. The repairs carried out on my car were amazing i highly recommend them to everyone.

    — Joanne Brintwood

  • I booked in my car via the car insurance claim. It was a professional job and done quickly! They collected and dropped off the car to my home. They gave the car a good clean inside and out too! Thank you

    — Ata Ata

  • Kb repairs were very professional while handling the repairs to my car, they are friendly and polite and kept me updated through the whole process. The repairs were flawless thank you will recommend them to everyone

    — Tina

  • Went to Kalum bodywork for some repairs to my Golf - front bumber, left wing and wing mirror all needed work after an accident. Great quality repair to a high standard, like brand new, in a quick time and at a fair price. Would certainly recommend.

    — Alex Hodgekins

  • Amazing and prompt service from this well organised business. Excellent car repair done quickly and efficiently. Thank you

    — Teresa Hall

  • The guys at KB repairs Basildon did a fantastic job on my vehicle. They were all very helpful and efficient. If I need any work done on my vehicles in the future I will definitely be using them.

    — Karron Walker-Hebborn

  • I have heard about Kalum reputation for their service so I was so convinced to go with Kalum from the beginning and the result was amazing and the price they have quote me was very reasonable. I am glad with my choice and really pleased with the service. Thank you for the whole team :)

    — Shara R

  • Really happy with the service , great team very helpful

    — Chelsie Archer

Need more specific advice?

At KB Repairs, we strive to be a reliable partner for every customer. Whether it's a complex repair or a bespoke modification, our team is here to guide you.

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