Privacy Policy

Kalum Bodywork ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and look after your personal data when you use our services, visit our website, or interact with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Kalum Bodywork is the Data Controller.

1. What Information Do We Collect?

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: Name, and title

  • Contact Data: Address, email address, and telephone numbers.

  • Vehicle Data: Vehicle Registration Mark (VRM), Vehicle Identification Number (VIN), make, model, age, and images/videos of vehicle damage.

  • Financial Data: VAT liability and insurance excess amounts.

  • Insurance/Claim Data: Insurance company, policy details, claim number, accident details, and third-party details related to a claim.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How Do We Collect Your Information?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide data when you fill in forms, correspond with us by post, phone, or email regarding a quote, estimate, or repair.

  • Third Parties: We receive data from your insurance company, accident management company, or motor vehicle recovery service. This data is necessary to process your claim and authorise repairs.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies.

3. How and Why We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we rely on the following lawful bases:

  • To process and complete your vehicle repair and manage your claim.

  • To take payment for your excess or private repair costs.

  • To communicate with your insurer to obtain repair authorisation and settle the claim.

  • To meet our legal and regulatory obligations (e.g., VAT, insurance write-off notifications to DVLA).

4. Who We Share Your Data With

We may share your data with the following parties:

  • Insurers and Claim Handlers: To obtain authorisation, confirm repair details, and facilitate payment of the claim.

  • Parts Suppliers and Manufacturers: To order the correct parts for your vehicle based on the VIN and VRM.

  • Sub-contractors: Trusted third-party specialists (e.g., wheel repair, diagnostics) required to complete the repair.

  • IT System Providers: For secure storage of your data and repair records within our IT systems.

  • Regulators: HM Revenue and Customs (HMRC), the DVLA, and other relevant UK regulatory authorities.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

5. Data Security and Retention

5.1 Data Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. This includes physical security at our premises and digital encryption and access controls for our IT systems.

5.2 Data Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • We typically retain data related to vehicle repairs and sales after completion to satisfy the terms of our repair warranty, meet legal obligations (e.g., HMRC/VAT), and defend potential legal claims.

6. Your Legal Rights

If you wish to access, rectify, erase, object, or restrict your data at any time, please contact us using the details in Section 7. We may need to verify your identity before responding to your request.

7. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

By Email: media@kalumbodywork.co.uk

By Phone: 020 8501 3065

8. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in the law and our internal processes as needed.